Office Hours
Monday - Thursday 8:00 a.m. - 5:00 p.m.
Friday 8:00 a.m. - 12 noon
Saturday 9:30 a.m. - 11:30 a.m. (sick only)

-	We are closed daily from 1:00 p.m. to 2:00 p.m.
-	Our office hours are by appointment only other than the WALK-IN hours of 8:00 a.m. - 9:00 am. Mon- Fri and 9:30 a.m. - 11:30 a.m. on Saturdays.
-	We try to separate the appointment times of sick visits from well baby exams as much as possible.
-	The office is CLOSED on the following holidays: Memorial Day, July 4, Thanksgiving Day, Christmas Day, New Year's Day, and Labor Day.
-	If your child is ill and you need to make an appointment to be seen or if you are not sure if your child needs to be seen please call our office as early in the day as possible. This will help us work in all emergencies in a timely fashion.

After Hours/ Weekends
We encourage parents to make phone calls to our office during office hours when our staff is available to best serve you, but if a concerning situation presents itself after our office closes, we provide medical advice through an answering service staffed by skilled registered nurses. These nurses have access to Dr. Esensoy should the need arise.

Location and Map
Our address is 1540 Purdue Drive, Suite 101 in Fayetteville and at 4469 S. Main St. in Hope Mills. Please click for map

Insurance Plans and Payments
-	We participate in most major insurance plans. We accept cash, personal checks (processed electronically upon receipt) and VISA/MC
-	All deductibles and co-payments are due at the time services are rendered. If you do not have an insurance card you must provide all information needed to verify coverage and file claims or you would be expected to pay in full for all services rendered.

Late Arrivals and No Shows

• When a patient arrives late for their scheduled appointment it causes difficulties for our staff and for other patients. This results in delaying care for those patients who were on time and makes them wait longer than necessary to be seen. Therefore, if you arrive more than 15 minutes late, we may not be able to see your child. If you are running late please call us and give us the opportunity to look at our schedule and determine if we will still be able to see your child, or if it will be necessary for you to reschedule the appointment.

• We also have a “No Show” policy in place. When a patient does not show up for their appointment they have denied another patient the opportunity to be seen at that appointment time. Patients who repeatedly fail to show up for their scheduled appointment may be dismissed from our practice.

Lactation Consultant
For those moms who choose to breast feed their babies, we provide the services of a lactation consultant.

Pre-Natal Counseling
As a courtesy to expectant moms we will schedule one pre-natal counseling session, with a provider, who will give guidance and assistance on such matters as life style and nutrition.

Lab Work
We have a lab, and qualified staff in each of our clinics that allows us to do the majority of the needed lab tests in the office. This provides our staff with access to test results more quickly, which allows the provider to determine the needed course of treatment and communicate the results to the parent in a timely manner.

Electronic Prescription Service
Our practice management system includes an electronic prescription service that allows us, in most cases, to submit your child’s prescriptions directly to the pharmacy of your choice. This saves you time and effort.